Shipping & Delivery

Understanding your delivery timeframe

Your order's journey has two stages: preparation and shipping. Please consider both when planning for its arrival.

Order preparation

Processing includes order verification, tailoring, quality checks, and packaging. After your order is placed and payment has been received, orders are normally forwarded to our manufacturer for dispatch within 72 hours.

Shipping estimates by destination

Shipping time covers the journey from our warehouse to your delivery destination. The following estimates apply to in-stock items sent by Standard Secured Shipping & Insurance:

  • United States and Canada: 2–4 weeks.
  • Australia and New Zealand: 2–4 weeks.
  • United Kingdom and Europe: 2–4 weeks.
  • Other countries: 2–5 weeks.

Insured shipping

If an item is lost during delivery or arrives damaged, we will send a replacement at no additional cost, provided sufficient supporting proof is supplied.

Priority insured shipping

Priority orders are placed at the top of the daily order list we send to our manufacturers. This option also includes shipping insurance. Depending on order volume, delivery may still take a similar amount of time to standard shipping; priority placement does not necessarily shorten the shipping timeframe.

Separate parcels

We use warehouses in different locations, so items from the same order may be dispatched separately and arrive at different times.

Tracking your shipment

Tracking details often need a few days, and sometimes up to a week, to update and display accurate information. You can follow your parcel through a third-party tracking service such as 17TRACK.

When delivery takes longer

Shipments to certain countries may take longer than the estimates above. High order volumes can also extend the usual timeframe. We understand that an unexpected wait can be frustrating, and we work to dispatch orders as quickly as possible without compromising product quality. Thank you for your patience and understanding.

Requesting an order change

If you need to amend your order, email support@calooral.com within 24 hours of placing it so we can assist with the requested changes. Once an order has shipped, we can no longer make changes. Please review your selected size and color carefully when ordering to help avoid disappointment.