FAQs

1. Can I place an order without creating an account?

Yes. Guest checkout is available, so an account is not required to shop with Calooral. If you choose to register, you can enjoy a faster checkout, check your order status and previous purchases more easily, and receive news about new releases and special promotions.

2. Which payment options are available?

You can pay with PayPal or a major credit card, including Visa, Mastercard, Discover, and American Express.

3. How is my card information protected when I order online?

Credit card details are submitted through an SSL-secured payment page. The information is encrypted using SSL and transmitted directly to our credit card provider's network for transaction authorization and approval. We do not retain your credit card information on our servers.

4. What currency will I be charged in?

Our transactions are processed in US dollars (USD). If your card uses a different currency, your card issuer will convert the order amount using the daily exchange rate applicable on the date it processes your transaction.

5. How should I enter my delivery address?

Our website and service operate in English. Please enter your shipping details using English characters and punctuation. Where an address includes non-English letters, use the closest equivalent English letters when entering it.

6. Is it possible to update my shipping address after ordering?

Once an order has been processed or dispatched, its shipping address can no longer be changed. We recommend using your regular residential address rather than a temporary holiday address, as the length of time a parcel may remain with the destination's customs department is outside our knowledge.

7. When will my order arrive, and where can I track it?

Your delivery timeframe depends on the shipping option selected for your order. After dispatch, we will send an email containing your tracking number and the tracking website. Delays caused by customs authorities in the destination country are not our responsibility.

8. Who should I contact if an item is missing?

If your delivery does not contain everything you ordered, please notify us immediately at support@calooral.com.

Have another question?

For anything not covered here, contact our team directly at support@calooral.com.